Responsible for providing consistent, courteous service to all Project guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. The Casino Host will represent the casino through public relations and marketing efforts to acquire and retain premium VIP players. Casino Hosts will be responsible for developing and executing programs for recruitment of new players while creating brand awareness of Tioga Downs Casino Resort in the marketplace. The Casino Host will build VIP player loyalty, developing and using sales and marketing techniques that foster an exclusive client relationship and generate an acceptable margin of gaming revenue as determined by management. The Casino Host will also use technological applications and devices to record player preferences and habits.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Minimum of one year of experience in front of house casino operations, specifically casino host or VIP Services required.
Must possess excellent communication skills. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail. Familiarity with Players Club, Food and Beverage and other casino departments.
Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints. Ability to speak multiple languages is a plus.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to a variety of situations.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.