Tioga Downs Casino

Food Runner- P.J. Clarke's

US-NY-Nichols
3 weeks ago
Job ID
2017-1221
# Positions
2

Overview

Responsible for delivering menu items to all tables in an efficient, courteous and professional manner displaying a high standard of customer service.

Responsibilities

  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Responsible for prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards.
  • Performs necessary tasks to deliver food items from the kitchen to all guests seated in the restaurant and bar areas.
  • Monitors customer needs on a continual basis ensuring all requests will be promptly fulfilled.
  • Demonstrates superior product knowledge for all food and beverage items available to our guests
  • Expertly answers all guests’ questions regarding food and beverage items.
  • Retrieves food items from kitchen and professionally delivers to guests, utilizing seat numbering system, so that the runner delivers correct items to all guests without having to ask.
  • Retrieves beverage items from bar or service station and professionally delivers to guests, utilizing seat numbering system.
  • Assists front servers in coordinating bussers’ activities to ensure excellent service and maximum table turns.
  • Performs as a team member with venue Hosts, Supervisors, Food Servers, Bus People, Bar Staff and Kitchen Staff in producing a smoothly and efficiently run operation.
  • Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
  • All other duties as assigned.

 

Qualifications

EDUCATION and/or EXPERIENCE:

High School diploma or GED required.  Previous a’la’carte and or team food server experience preferred.

           

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

 

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or associates of organization.

 

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear.  The Associate frequently is required to stand and walk.    

The Associate is frequently required to lift up to 25 lb.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud. Live or recorded entertainment may increase the noise level.

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