Tioga Downs Casino

Dual Rate Slot Attendant

US-NY-Nichols
4 days ago
Job ID
2017-1216
# Positions
1

Overview

Responsible for providing exceptional service to all Guest and ensures VLT machines are constantly and consistently monitored to ensure guest needs are taken care of at all times.

Responsibilities

  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Monitors assigned section(s) for lit service lights and responds to the lit service lights in a timely manner.
  • Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
  • Monitors the operation of assigned VLT machines and participates in payout of manual jackpots in accordance with policy.
  • Understands and uses assigned radio for transmissions in accordance with Departmental policies and procedures.
  • Monitors assigned section(s) for litter and dispose the litter.
  • Monitors assigned section(s) for alignment of chairs and align chairs.
  • Replace ticket paper in VLT machines in accordance with policies and procedures.
  • Assists customers, in a timely fashion, with VLT bill jams, voucher jams and machine malfunctions.
  • Assists customers in a timely basis with requests for change.
  • Able to explain the basic play for different VLT machines to customers.
  • Understands and performs the company’s “Be the BEST” culture.
  • Promote positive customer relations at all times.
  • Maintains a consistent and good attendance record.
  • Promotes departmental and property-wide promotions with all Customers.
  • All other duties as assigned.

Qualifications

EDUCATION and/or EXPERIENCE:

High School diploma or GED required.  Previous work experience with the public preferred.

 

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

           

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to Guests and other Associates of the company.  

 

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money.   

 

REASONING ABILITY:

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the Associate is regularly required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The associate is also required to sit, climb and/or balance, stoop, kneel, crouch and crawl.

 

The Associate must frequently lift and/or move up to 25 pounds. The associate may occasionally be required to lift and/or move up to fifty pounds and infrequently be required to lift and/or move up to one hundred pounds.

 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate regularly works near moving mechanical parts.The noise level in the work environment is usually loud.

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