Tioga Downs Casino

Housekeeping Supervisor

US-NY-Nichols
3 months ago
Job ID
2017-1197
# Positions
1

Overview

Responsible assisting the Housekeeping Manager/ Executive housekeeper to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

Responsibilities

  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas.
  • Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that the hotel standards are met.
  • Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner
  • Maintain supply and linen inventories
  • Trains staff in all aspects of housekeeping, including guest service.
  • Administer hotel standards with inspection procedures and reports to ensure guest satisfaction.
  • Assist housekeepers with cleaning rooms to turn them over in a timely fashion.
  • Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
  • Plans work schedules and room assignments with minimum disruption to guests.
  • Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standard and services contribute to the delivery of consistent guest service
  • Assists in maintaining guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
  • Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards.
  • Develops added value customer service programs regarding housekeeping services.
  • Can communicate to guests about hotel promotions, local attractions and points of interest.
  • Ensures employees know policies, pay procedures, bonus plans, and benefits.
  • Helps to develop management talent by acting as a mentor for direct reports.
  • Uses ongoing safety training to minimize workers’ compensation claims.
  • Monitors and maintains acceptable turnover levels.
  • All other duties as assigned.

Qualifications

EDUCATION and/or EXPERIENCE 

High School diploma or GED required.  Some college courses in Hotel Management preferred.

 

SPECIAL QUALIFICATIONS

Must possess excellent communication and organizational skills.  Previous Hotel/Motel experience preferred.  Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.

 

LANGUAGE SKILLS:

Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.

 

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

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