Tioga Downs Casino

Guest Room Attendant

US-NY-Nichols
1 week ago
Job ID
2017-1195
# Positions
1

Overview

Responsible for helping to achieve ongoing guest satisfaction and team goals through the maintenance and upkeep, cleanliness of the rooms.

Responsibilities

  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Understand standards of the rooms/suites cleanliness
  • To constantly clean assigned rooms/suites to the standards of cleanliness of the hotel.
  • Maintaining shelf organization in the storerooms
  • Replenishing storeroom supplies
  • Removing trash and dirty linens form room/suites.
  • Sweeping and vacuuming floors.
  • Reporting maintenance problems or completing work repair orders.
  • Spot cleaning walls, carpets, light fixtures, etc.
  • Vacuums, sweeps, scrubs, mop, and cleans carpet and flooring in guest rooms.
  • Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guest rooms.
  • Scrubs, disinfects and deodorizes showers, toilets, wash basins, and other bathroom and vanity fixtures.
  • Strips beds, collects dirty linens, and makes beds with fresh linens.
  • Replenishes linens, amenities and other supplies in guest rooms.
  • Wash, dry and fold linens in laundry area.
  • Reports items found in guest rooms to Lead Guest Room Attendant, and properly tags lost and found items and delivers them to the Housekeeping Office, for storage.
  • Takes responsibility for a “Room Key” during assigned shift, turning it in at the end of the shift to the appropriate person.
  • Will assist with Houseman duties and public areas as well as assist Sales and Food and Beverage departments with clean up/breakdowns after events.
  • All other duties as assigned.

Qualifications

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required.  Minimum of six months prior Housekeeping experience, preferably in a Hotel environment.

 

SPECIAL QUALIFICATIONS:

Must possess effective communication and organizational skills.

 

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions and correspondence.  Ability to write basic instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

 

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