Tioga Downs Casino

Guest Room Attendant

1 week ago
Job ID
# Positions


Responsible for helping to achieve ongoing guest satisfaction and team goals through the maintenance and upkeep, cleanliness of the rooms.


  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Understand standards of the rooms/suites cleanliness
  • To constantly clean assigned rooms/suites to the standards of cleanliness of the hotel.
  • Maintaining shelf organization in the storerooms
  • Replenishing storeroom supplies
  • Removing trash and dirty linens form room/suites.
  • Sweeping and vacuuming floors.
  • Reporting maintenance problems or completing work repair orders.
  • Spot cleaning walls, carpets, light fixtures, etc.
  • Vacuums, sweeps, scrubs, mop, and cleans carpet and flooring in guest rooms.
  • Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guest rooms.
  • Scrubs, disinfects and deodorizes showers, toilets, wash basins, and other bathroom and vanity fixtures.
  • Strips beds, collects dirty linens, and makes beds with fresh linens.
  • Replenishes linens, amenities and other supplies in guest rooms.
  • Wash, dry and fold linens in laundry area.
  • Reports items found in guest rooms to Lead Guest Room Attendant, and properly tags lost and found items and delivers them to the Housekeeping Office, for storage.
  • Takes responsibility for a “Room Key” during assigned shift, turning it in at the end of the shift to the appropriate person.
  • Will assist with Houseman duties and public areas as well as assist Sales and Food and Beverage departments with clean up/breakdowns after events.
  • All other duties as assigned.



High School Diploma or GED required.  Minimum of six months prior Housekeeping experience, preferably in a Hotel environment.



Must possess effective communication and organizational skills.



Ability to read and comprehend simple instructions and correspondence.  Ability to write basic instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.



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