Meadowlands Racing and Entertainment (NJ) & Tioga Downs Casino (NY)

  • Front Desk Agent

    Location US-NY-Nichols
    Job ID
    2017-1190
    Type
    Regular Part-Time
  • Overview

    Responsible for attending to the needs of the guests, especially during check in and check out of the hotel. Providing accurate information to guest about the hotel policies, services and amenities, ensuring guest service and satisfaction.

    Responsibilities

    Provide excellent guest service to both internal and external guests.
    • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
    • Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
    • Providing information to guests about hotel policies, services and amenities.
    • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
    • Ensures a maximum level of service and satisfaction is achieved and maintained.
    • Selling rooms to “walk-in” customers.
    • Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements.
    • Entering/changing reservation information on the computer system.
    • Posting charges to guest accounts, processing payments from guests.
    • Making necessary corrections to guest accounts.
    • Informing housekeeping department about room status/availability.
    • Listening for and responding to guest complaints.
    • Cleaning the front desk area and maintaining public areas and lobbies.
    • Maintaining daily logs.
    • Operates Hotel switchboard and/or PBX.
    • Balancing shift work and cash drawers.
    • Ensures a maximum level of service and satisfaction is achieved and maintained.
    • Reasons what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Front Desk Manager well informed.
    • Recognize and create guest profiles to help maximize accuracy and guest recognition. Quick to collect, pick up and trace helpful information on the guest(s) to utilize during their stay and create WOW factor.

    • All other duties as assigned 

    Qualifications

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

                EDUCATION and/or EXPERIENCE:

    High School diploma or GED required. Prior guest relations experience preferred.

               

    SPECIAL QUALIFICATIONS:

    Must possess excellent communication skills.  Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.

     

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.  Ability to speak multiple languages is a plus.

     

                MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

     

                REASONING ABILITY:

                Ability to apply common sense reasoning to a variety of situations.

     

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the Associate is regularly required to talk or hear.  The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.  

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

     

     

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

     

     

     

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