Responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guest are satisfied with the hotel cleanliness, responding to guest needs, ensuring safety and security of the rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and provides exemplary performance for the staff to follow.
Directly supervises the activities of the Housekeeping Staff,
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Minimum three years’ experience in a 3 to 4 star hotel required.
Must possess excellent communication skills. Must be able to demonstrate all aspects of hospitality, professionalism, and prompt and courteous service.
Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints. Ability to speak multiple languages is a plus.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to a variety of situations.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.