Meadowlands Racing and Entertainment (NJ) & Tioga Downs Casino (NY)

  • Executive Housekeeping Manager

    Location US-NY-Nichols
    Job ID
    Regular Full-Time
  • Overview

    Responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guest are satisfied with the hotel cleanliness, responding to guest needs, ensuring safety and security of the rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and provides exemplary performance for the staff to follow.


    • Provide excellent guest service to both internal and external guests.
    • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
    • Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
    • Trains staff in all aspects of housekeeping, including guest service.
    • Administers guest satisfaction inspection procedures and reports.
    • Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
    • Plans work schedules and room assignments with minimum disruption to guests.
    • Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
    • Meets or exceeds hotel guest satisfaction measures.
    • Ensures hotel standard and services contribute to the delivery of consistent guest service
    • Maintains guest service as the driving philosophy of the hotel.
    • Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
    • Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards.
    • Develops added value customer service programs regarding housekeeping services.
    • Can communicate to guests about hotel promotions, local attractions and points of interest.
    • Ensures employees know policies, pay procedures, bonus plans, and benefits.
    • Helps to develop management talent by acting as a mentor for direct reports.
    • Uses ongoing safety training to minimize workers’ compensation claims.
    • Monitors and maintains acceptable turnover levels.
    • Maintains a positive, cooperative work environment between staff and management.
    • Emphasizes training and development as a way of doing business to empower employee to provide excellent guest service
    • Administers personnel policies fairly and consistently.
    • Resolves employee grievances in a fair and timely way.
    • Ensures housekeepers know responsibilities and manage against those responsibilities.
    • Assists in annual budget preparation.
    • Anticipates revenue/cost problems in department.
    • Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs.
    • Produces accurate financial reports on time.
    • Orders and buys cleaning supplies, linens and chemicals at the best prices.
    • Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.
    • Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals.
    • Recognizes and corrects conditions which may create security, fire or accident hazards.
    • Understands and implements hotel’s control system.
    • All other duties as assigned.


    Directly supervises the activities of the Housekeeping Staff,


    Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    High School Diploma or GED required.  Minimum three years’ experience in a 3 to 4 star hotel required.



    Must possess excellent communication skills.  Must be able to demonstrate all aspects of hospitality, professionalism, and prompt and courteous service.



    Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.  Ability to speak multiple languages is a plus.



    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.



    Ability to apply common sense reasoning to a variety of situations.




    The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the Associate is regularly required to talk or hear.  The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The Associate is required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.  

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



    The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.


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