Tioga Downs Casino

Cage Operation Supervisor

3 months ago
Job ID
# Positions


Responsible for ensuring that all accounting activities in the Cage Department are performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures and controls.



  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Accesses funds and ensures prompt distribution to appropriate areas of property.
  • Assists Cage Manager with the development and implementation of departmental policies and procedures, which enable the Cage to function more effectively.
  • Maintains adequate staffing levels in the Cage, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating Associates, as needed.
  • Responsible for overseeing all aspects of cage duties; including, count room, end of day drop and day-to-day operations within the cage areas.
  • Ensures the integrity of all financial data produced by Associates under his/her span of control.
  • Monitors all financial activities on property, which relate to the Cage, to ensure that all applicable laws, rules, regulations and controls of the company, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the property.
  • Assists with the coordination of audits relating to bank boards, customer deposits and rotation logs.
  • Assists the Cage Associates in understanding the complexities of certain responsibilities within the department.
  • Facilitates the flow of information, by organizing and presiding over regularly scheduled meetings.
  • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
  • All other duties as assigned.



Directly supervises the activities of all Associates in the Cage on assigned shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High School diploma or GED required.  Some college courses in Banking and Finance or related area preferred. Previous cash handling or casino cage experience preferred.



Minimum of one-year experience in project credit operations or related area required.  Must possess excellent communication, organizational, and analytical skills.  Must be extremely numbers-oriented.


Ability to work 2nd OR 3rd shift preferred.



Ability to read, analyze, and interpret basic instructions furnished in written, oral or diagram form.  Ability to respond to common inquiries or complaints from customers.  Ability to effectively present information in one-on-one and small group situations.



Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.


The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to talk or hear.  The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.  

The Associate is regularly required to stand, for long periods of time, at the Cage counter.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Associate is regularly exposed to risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system.

The noise level in the work environment is usually moderate to loud.


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