Responsible for the overall operation, supervision and administration of the Poker Department. Drives improved results through staff development, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Implements and oversees overall strategies for customer service, comping, games limits and mix, revenue growth, and expense management in order to maximize profitability. Endeavors to build new relationships to enhance the growth of gaming revenues by enthusiastically and regularly engaging with guest while they play. Recommends policy changes in accordance with procedures. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee and company. Provides an outstanding Poker experience/environment.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Knowledge of casino rules, procedures, and regulations as applied to Poker. Excellent supervisory, communication and organizational skills. Minimum 3 years’ experience as a Poker Supervisor required. Clear technical understanding of Poker manuals, policies and procedures. Must possess excellent customer relations, leadership and communication skills
Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be able to communicate effectively with guests as well as all levels of team members.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The associate is also required to sit, climb and/or balance, stoop, kneel, crouch and crawl.
Must be able to be physically mobile and have the ability to push, pull, carry and lift 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate regularly works near moving mechanical parts.
The noise level in the work environment is usually loud.