Responsible for the successful overall coordination, administration and direction of all Hotel activities on property, in alignment with the Mission and Objectives of the Company and in full accordance with all Operational Policies and Procedures and Gaming Regulations. Provides direction and oversees the operation of all Hotel activities, including strategic planning, development, and quality of services. Regularly revises and analyzes the effectiveness of the Hotel operation, preparing plans and programs for the attainment of approved objectives. Ensures that decision-making considerations appropriately weigh profitability, customer service, and environment: both short-term and long-term as they relate to objectives, plans, and programs.
Directly supervises the activities of all the Front Desk and Housekeeping staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work, appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Associate's or Bachelor’s degree in Hotel and Restaurant management or related area preferred. Five to seven years of management experience in the casino hotel environment required.
Excellent communication, organizational and analytical skills required.
Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. When on the project floor, the noise level increases to loud.